Grievance Redressal Policy

Khelo Bhai — comprehensive platform legal documentation

Version 2026-08-25 · Last updated: 25 August 2026 · Document ID: grievance-redressal

This Grievance Redressal Policy governs use of Khelo Bhai (https://khelobhai.club), a skill-based gaming platform operated by Wamims. Registered correspondence: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Regulatory notice: Indian online gaming law changed materially in 2025 (Promotion and Regulation of Online Gaming Bill). Like MPL, Zupee, and Dream11, we may suspend real-money contests while keeping free modes. Wallet withdrawals follow KYC where law permits. This document is not legal advice.

Contents

Officer role
Filing complaints
Timelines
Resolution categories
Escalation to regulators
Records

1. Officer role

Under grievance-redressal, users of Khelo Bhai agree that Officer role applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

1.1 Officer role — detailed rule set 1

Clause 1.1: You must not circumvent, automate, or misrepresent facts related to officer role. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.2 Officer role — detailed rule set 2

Clause 1.2: You must not circumvent, automate, or misrepresent facts related to officer role. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.3 Officer role — detailed rule set 3

Clause 1.3: You must not circumvent, automate, or misrepresent facts related to officer role. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.4 Officer role — detailed rule set 4

Clause 1.4: You must not circumvent, automate, or misrepresent facts related to officer role. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.5 Officer role — detailed rule set 5

Clause 1.5: You must not circumvent, automate, or misrepresent facts related to officer role. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.6 Officer role — detailed rule set 6

Clause 1.6: You must not circumvent, automate, or misrepresent facts related to officer role. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

Game	Application	User duty
Ludo Classic	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Ludo Points	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Chess	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Checkers	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tic-Tac-Toe	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Carrom	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Quoridor	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tournaments	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Friend Challenge	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Practice Lobbies	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Bot Quick Match	Officer role applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

State / UT	User confirms	Platform may
Andhra Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Assam	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Gujarat	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Karnataka	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Kerala	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Maharashtra	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Rajasthan	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tamil Nadu	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Telangana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttar Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
West Bengal	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Delhi NCT	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Punjab	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Haryana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Odisha	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Madhya Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Bihar	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jharkhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Chhattisgarh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Goa	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Himachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttarakhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Nagaland	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Sikkim	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Meghalaya	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Manipur	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tripura	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Mizoram	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Arunachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jammu & Kashmir	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Ladakh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Puducherry	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals

2. Filing complaints

Under grievance-redressal, users of Khelo Bhai agree that Filing complaints applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

2.1 Filing complaints — detailed rule set 1

Clause 2.1: You must not circumvent, automate, or misrepresent facts related to filing complaints. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.2 Filing complaints — detailed rule set 2

Clause 2.2: You must not circumvent, automate, or misrepresent facts related to filing complaints. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.3 Filing complaints — detailed rule set 3

Clause 2.3: You must not circumvent, automate, or misrepresent facts related to filing complaints. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.4 Filing complaints — detailed rule set 4

Clause 2.4: You must not circumvent, automate, or misrepresent facts related to filing complaints. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.5 Filing complaints — detailed rule set 5

Clause 2.5: You must not circumvent, automate, or misrepresent facts related to filing complaints. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.6 Filing complaints — detailed rule set 6

Clause 2.6: You must not circumvent, automate, or misrepresent facts related to filing complaints. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

Game	Application	User duty
Ludo Classic	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Ludo Points	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Chess	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Checkers	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tic-Tac-Toe	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Carrom	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Quoridor	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tournaments	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Friend Challenge	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Practice Lobbies	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Bot Quick Match	Filing complaints applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

State / UT	User confirms	Platform may
Andhra Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Assam	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Gujarat	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Karnataka	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Kerala	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Maharashtra	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Rajasthan	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tamil Nadu	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Telangana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttar Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
West Bengal	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Delhi NCT	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Punjab	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Haryana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Odisha	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Madhya Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Bihar	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jharkhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Chhattisgarh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Goa	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Himachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttarakhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Nagaland	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Sikkim	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Meghalaya	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Manipur	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tripura	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Mizoram	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Arunachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jammu & Kashmir	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Ladakh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Puducherry	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals

3. Timelines

Under grievance-redressal, users of Khelo Bhai agree that Timelines applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

3.1 Timelines — detailed rule set 1

Clause 3.1: You must not circumvent, automate, or misrepresent facts related to timelines. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.2 Timelines — detailed rule set 2

Clause 3.2: You must not circumvent, automate, or misrepresent facts related to timelines. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.3 Timelines — detailed rule set 3

Clause 3.3: You must not circumvent, automate, or misrepresent facts related to timelines. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.4 Timelines — detailed rule set 4

Clause 3.4: You must not circumvent, automate, or misrepresent facts related to timelines. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.5 Timelines — detailed rule set 5

Clause 3.5: You must not circumvent, automate, or misrepresent facts related to timelines. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.6 Timelines — detailed rule set 6

Clause 3.6: You must not circumvent, automate, or misrepresent facts related to timelines. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

Game	Application	User duty
Ludo Classic	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Ludo Points	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Chess	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Checkers	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tic-Tac-Toe	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Carrom	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Quoridor	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tournaments	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Friend Challenge	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Practice Lobbies	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Bot Quick Match	Timelines applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

State / UT	User confirms	Platform may
Andhra Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Assam	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Gujarat	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Karnataka	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Kerala	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Maharashtra	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Rajasthan	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tamil Nadu	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Telangana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttar Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
West Bengal	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Delhi NCT	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Punjab	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Haryana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Odisha	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Madhya Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Bihar	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jharkhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Chhattisgarh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Goa	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Himachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttarakhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Nagaland	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Sikkim	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Meghalaya	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Manipur	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tripura	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Mizoram	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Arunachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jammu & Kashmir	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Ladakh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Puducherry	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals

4. Resolution categories

Under grievance-redressal, users of Khelo Bhai agree that Resolution categories applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

4.1 Resolution categories — detailed rule set 1

Clause 4.1: You must not circumvent, automate, or misrepresent facts related to resolution categories. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.2 Resolution categories — detailed rule set 2

Clause 4.2: You must not circumvent, automate, or misrepresent facts related to resolution categories. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.3 Resolution categories — detailed rule set 3

Clause 4.3: You must not circumvent, automate, or misrepresent facts related to resolution categories. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.4 Resolution categories — detailed rule set 4

Clause 4.4: You must not circumvent, automate, or misrepresent facts related to resolution categories. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.5 Resolution categories — detailed rule set 5

Clause 4.5: You must not circumvent, automate, or misrepresent facts related to resolution categories. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.6 Resolution categories — detailed rule set 6

Clause 4.6: You must not circumvent, automate, or misrepresent facts related to resolution categories. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

Game	Application	User duty
Ludo Classic	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Ludo Points	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Chess	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Checkers	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tic-Tac-Toe	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Carrom	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Quoridor	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tournaments	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Friend Challenge	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Practice Lobbies	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Bot Quick Match	Resolution categories applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

State / UT	User confirms	Platform may
Andhra Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Assam	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Gujarat	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Karnataka	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Kerala	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Maharashtra	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Rajasthan	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tamil Nadu	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Telangana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttar Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
West Bengal	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Delhi NCT	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Punjab	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Haryana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Odisha	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Madhya Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Bihar	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jharkhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Chhattisgarh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Goa	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Himachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttarakhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Nagaland	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Sikkim	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Meghalaya	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Manipur	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tripura	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Mizoram	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Arunachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jammu & Kashmir	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Ladakh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Puducherry	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals

5. Escalation to regulators

Under grievance-redressal, users of Khelo Bhai agree that Escalation to regulators applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

5.1 Escalation to regulators — detailed rule set 1

Clause 5.1: You must not circumvent, automate, or misrepresent facts related to escalation to regulators. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.2 Escalation to regulators — detailed rule set 2

Clause 5.2: You must not circumvent, automate, or misrepresent facts related to escalation to regulators. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.3 Escalation to regulators — detailed rule set 3

Clause 5.3: You must not circumvent, automate, or misrepresent facts related to escalation to regulators. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.4 Escalation to regulators — detailed rule set 4

Clause 5.4: You must not circumvent, automate, or misrepresent facts related to escalation to regulators. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.5 Escalation to regulators — detailed rule set 5

Clause 5.5: You must not circumvent, automate, or misrepresent facts related to escalation to regulators. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.6 Escalation to regulators — detailed rule set 6

Clause 5.6: You must not circumvent, automate, or misrepresent facts related to escalation to regulators. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

Game	Application	User duty
Ludo Classic	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Ludo Points	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Chess	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Checkers	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tic-Tac-Toe	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Carrom	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Quoridor	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tournaments	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Friend Challenge	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Practice Lobbies	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Bot Quick Match	Escalation to regulators applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

State / UT	User confirms	Platform may
Andhra Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Assam	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Gujarat	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Karnataka	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Kerala	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Maharashtra	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Rajasthan	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tamil Nadu	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Telangana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttar Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
West Bengal	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Delhi NCT	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Punjab	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Haryana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Odisha	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Madhya Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Bihar	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jharkhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Chhattisgarh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Goa	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Himachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttarakhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Nagaland	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Sikkim	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Meghalaya	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Manipur	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tripura	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Mizoram	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Arunachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jammu & Kashmir	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Ladakh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Puducherry	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals

6. Records

Under grievance-redressal, users of Khelo Bhai agree that Records applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

6.1 Records — detailed rule set 1

Clause 6.1: You must not circumvent, automate, or misrepresent facts related to records. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.2 Records — detailed rule set 2

Clause 6.2: You must not circumvent, automate, or misrepresent facts related to records. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.3 Records — detailed rule set 3

Clause 6.3: You must not circumvent, automate, or misrepresent facts related to records. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.4 Records — detailed rule set 4

Clause 6.4: You must not circumvent, automate, or misrepresent facts related to records. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.5 Records — detailed rule set 5

Clause 6.5: You must not circumvent, automate, or misrepresent facts related to records. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.6 Records — detailed rule set 6

Clause 6.6: You must not circumvent, automate, or misrepresent facts related to records. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

Cooperate with KYC / AML checks before withdrawals or high-value play.
Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
Accept bot opponents only where the app discloses automation before join.
Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

Game	Application	User duty
Ludo Classic	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Ludo Points	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Chess	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Checkers	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tic-Tac-Toe	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Carrom	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Quoridor	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Tournaments	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Friend Challenge	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Practice Lobbies	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.
Bot Quick Match	Records applies to ranked & free modes unless stated otherwise.	Follow fair-play; no collusion or multi-accounting.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

State / UT	User confirms	Platform may
Andhra Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Assam	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Gujarat	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Karnataka	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Kerala	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Maharashtra	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Rajasthan	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tamil Nadu	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Telangana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttar Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
West Bengal	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Delhi NCT	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Punjab	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Haryana	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Odisha	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Madhya Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Bihar	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jharkhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Chhattisgarh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Goa	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Himachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Uttarakhand	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Nagaland	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Sikkim	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Meghalaya	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Manipur	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Tripura	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Mizoram	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Arunachal Pradesh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Jammu & Kashmir	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Ladakh	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals
Puducherry	Eligibility & age 18+ before stakes	Block, KYC, suspend on risk signals

Appendix — Industry alignment

Our policies incorporate common safeguards seen on major Indian skill platforms (MPL, Zupee/Ludo Supreme, Dream11): pre-join fee disclosure, KYC-gated withdrawals, grievance officer via Contact Us, responsible gaming, bot transparency, and regulatory transition notices.

Appendix FAQ 1

Q: How does Grievance Redressal Policy apply in scenario 1? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 2

Q: How does Grievance Redressal Policy apply in scenario 2? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 3

Q: How does Grievance Redressal Policy apply in scenario 3? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 4

Q: How does Grievance Redressal Policy apply in scenario 4? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 5

Q: How does Grievance Redressal Policy apply in scenario 5? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 6

Q: How does Grievance Redressal Policy apply in scenario 6? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 7

Q: How does Grievance Redressal Policy apply in scenario 7? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 8

Q: How does Grievance Redressal Policy apply in scenario 8? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 9

Q: How does Grievance Redressal Policy apply in scenario 9? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 10

Q: How does Grievance Redressal Policy apply in scenario 10? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 11

Q: How does Grievance Redressal Policy apply in scenario 11? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 12

Q: How does Grievance Redressal Policy apply in scenario 12? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 13

Q: How does Grievance Redressal Policy apply in scenario 13? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 14

Q: How does Grievance Redressal Policy apply in scenario 14? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 15

Q: How does Grievance Redressal Policy apply in scenario 15? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

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