Refund Policy

1. Scope

Under refund-policy, users of Khelo Bhai agree that Scope applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

1.1 Scope — detailed rule set 1

Clause 1.1: You must not circumvent, automate, or misrepresent facts related to scope. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.2 Scope — detailed rule set 2

Clause 1.2: You must not circumvent, automate, or misrepresent facts related to scope. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.3 Scope — detailed rule set 3

Clause 1.3: You must not circumvent, automate, or misrepresent facts related to scope. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.4 Scope — detailed rule set 4

Clause 1.4: You must not circumvent, automate, or misrepresent facts related to scope. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.5 Scope — detailed rule set 5

Clause 1.5: You must not circumvent, automate, or misrepresent facts related to scope. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

1.6 Scope — detailed rule set 6

Clause 1.6: You must not circumvent, automate, or misrepresent facts related to scope. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

2. Eligible refunds

Under refund-policy, users of Khelo Bhai agree that Eligible refunds applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

2.1 Eligible refunds — detailed rule set 1

Clause 2.1: You must not circumvent, automate, or misrepresent facts related to eligible refunds. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.2 Eligible refunds — detailed rule set 2

Clause 2.2: You must not circumvent, automate, or misrepresent facts related to eligible refunds. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.3 Eligible refunds — detailed rule set 3

Clause 2.3: You must not circumvent, automate, or misrepresent facts related to eligible refunds. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.4 Eligible refunds — detailed rule set 4

Clause 2.4: You must not circumvent, automate, or misrepresent facts related to eligible refunds. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.5 Eligible refunds — detailed rule set 5

Clause 2.5: You must not circumvent, automate, or misrepresent facts related to eligible refunds. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

2.6 Eligible refunds — detailed rule set 6

Clause 2.6: You must not circumvent, automate, or misrepresent facts related to eligible refunds. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

3. Match cancel rules

Under refund-policy, users of Khelo Bhai agree that Match cancel rules applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

3.1 Match cancel rules — detailed rule set 1

Clause 3.1: You must not circumvent, automate, or misrepresent facts related to match cancel rules. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.2 Match cancel rules — detailed rule set 2

Clause 3.2: You must not circumvent, automate, or misrepresent facts related to match cancel rules. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.3 Match cancel rules — detailed rule set 3

Clause 3.3: You must not circumvent, automate, or misrepresent facts related to match cancel rules. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.4 Match cancel rules — detailed rule set 4

Clause 3.4: You must not circumvent, automate, or misrepresent facts related to match cancel rules. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.5 Match cancel rules — detailed rule set 5

Clause 3.5: You must not circumvent, automate, or misrepresent facts related to match cancel rules. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

3.6 Match cancel rules — detailed rule set 6

Clause 3.6: You must not circumvent, automate, or misrepresent facts related to match cancel rules. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

4. Gateway failures

Under refund-policy, users of Khelo Bhai agree that Gateway failures applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

4.1 Gateway failures — detailed rule set 1

Clause 4.1: You must not circumvent, automate, or misrepresent facts related to gateway failures. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.2 Gateway failures — detailed rule set 2

Clause 4.2: You must not circumvent, automate, or misrepresent facts related to gateway failures. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.3 Gateway failures — detailed rule set 3

Clause 4.3: You must not circumvent, automate, or misrepresent facts related to gateway failures. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.4 Gateway failures — detailed rule set 4

Clause 4.4: You must not circumvent, automate, or misrepresent facts related to gateway failures. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.5 Gateway failures — detailed rule set 5

Clause 4.5: You must not circumvent, automate, or misrepresent facts related to gateway failures. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

4.6 Gateway failures — detailed rule set 6

Clause 4.6: You must not circumvent, automate, or misrepresent facts related to gateway failures. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

5. Duplicate payments

Under refund-policy, users of Khelo Bhai agree that Duplicate payments applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

5.1 Duplicate payments — detailed rule set 1

Clause 5.1: You must not circumvent, automate, or misrepresent facts related to duplicate payments. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.2 Duplicate payments — detailed rule set 2

Clause 5.2: You must not circumvent, automate, or misrepresent facts related to duplicate payments. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.3 Duplicate payments — detailed rule set 3

Clause 5.3: You must not circumvent, automate, or misrepresent facts related to duplicate payments. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.4 Duplicate payments — detailed rule set 4

Clause 5.4: You must not circumvent, automate, or misrepresent facts related to duplicate payments. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.5 Duplicate payments — detailed rule set 5

Clause 5.5: You must not circumvent, automate, or misrepresent facts related to duplicate payments. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

5.6 Duplicate payments — detailed rule set 6

Clause 5.6: You must not circumvent, automate, or misrepresent facts related to duplicate payments. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

6. Non-refundable cases

Under refund-policy, users of Khelo Bhai agree that Non-refundable cases applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

6.1 Non-refundable cases — detailed rule set 1

Clause 6.1: You must not circumvent, automate, or misrepresent facts related to non-refundable cases. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.2 Non-refundable cases — detailed rule set 2

Clause 6.2: You must not circumvent, automate, or misrepresent facts related to non-refundable cases. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.3 Non-refundable cases — detailed rule set 3

Clause 6.3: You must not circumvent, automate, or misrepresent facts related to non-refundable cases. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.4 Non-refundable cases — detailed rule set 4

Clause 6.4: You must not circumvent, automate, or misrepresent facts related to non-refundable cases. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.5 Non-refundable cases — detailed rule set 5

Clause 6.5: You must not circumvent, automate, or misrepresent facts related to non-refundable cases. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

6.6 Non-refundable cases — detailed rule set 6

Clause 6.6: You must not circumvent, automate, or misrepresent facts related to non-refundable cases. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

7. Processing time

Under refund-policy, users of Khelo Bhai agree that Processing time applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

7.1 Processing time — detailed rule set 1

Clause 7.1: You must not circumvent, automate, or misrepresent facts related to processing time. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

7.2 Processing time — detailed rule set 2

Clause 7.2: You must not circumvent, automate, or misrepresent facts related to processing time. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

7.3 Processing time — detailed rule set 3

Clause 7.3: You must not circumvent, automate, or misrepresent facts related to processing time. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

7.4 Processing time — detailed rule set 4

Clause 7.4: You must not circumvent, automate, or misrepresent facts related to processing time. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

7.5 Processing time — detailed rule set 5

Clause 7.5: You must not circumvent, automate, or misrepresent facts related to processing time. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

7.6 Processing time — detailed rule set 6

Clause 7.6: You must not circumvent, automate, or misrepresent facts related to processing time. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

8. Chargebacks

Under refund-policy, users of Khelo Bhai agree that Chargebacks applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

8.1 Chargebacks — detailed rule set 1

Clause 8.1: You must not circumvent, automate, or misrepresent facts related to chargebacks. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

8.2 Chargebacks — detailed rule set 2

Clause 8.2: You must not circumvent, automate, or misrepresent facts related to chargebacks. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

8.3 Chargebacks — detailed rule set 3

Clause 8.3: You must not circumvent, automate, or misrepresent facts related to chargebacks. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

8.4 Chargebacks — detailed rule set 4

Clause 8.4: You must not circumvent, automate, or misrepresent facts related to chargebacks. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

8.5 Chargebacks — detailed rule set 5

Clause 8.5: You must not circumvent, automate, or misrepresent facts related to chargebacks. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

8.6 Chargebacks — detailed rule set 6

Clause 8.6: You must not circumvent, automate, or misrepresent facts related to chargebacks. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

9. Appeals

Under refund-policy, users of Khelo Bhai agree that Appeals applies to all accounts, devices, APIs, deposits, withdrawals, matchmaking, chat, ads, and support tickets handled by Wamims or its processors.

9.1 Appeals — detailed rule set 1

Clause 9.1: You must not circumvent, automate, or misrepresent facts related to appeals. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

9.2 Appeals — detailed rule set 2

Clause 9.2: You must not circumvent, automate, or misrepresent facts related to appeals. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

9.3 Appeals — detailed rule set 3

Clause 9.3: You must not circumvent, automate, or misrepresent facts related to appeals. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

9.4 Appeals — detailed rule set 4

Clause 9.4: You must not circumvent, automate, or misrepresent facts related to appeals. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

9.5 Appeals — detailed rule set 5

Clause 9.5: You must not circumvent, automate, or misrepresent facts related to appeals. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

9.6 Appeals — detailed rule set 6

Clause 9.6: You must not circumvent, automate, or misrepresent facts related to appeals. We may preserve logs (match ID, wallet txn ID, IP, device fingerprint, chat snippets where law permits) for audits, fraud review, tax, AML, and grievance resolution. False identity or duplicate accounts violate this clause.

• Cooperate with KYC / AML checks before withdrawals or high-value play.
• Accept that commission, TDS, and payment-gateway fees may apply where disclosed in-app.
• Accept bot opponents only where the app discloses automation before join.
• Report bugs or unfair outcomes via Contact Us with evidence within 72 hours.

State diligence: verify local law before real-money play. Restricted users must use free modes only or stop using the Platform.

Appendix — Industry alignment

Our policies incorporate common safeguards seen on major Indian skill platforms (MPL, Zupee/Ludo Supreme, Dream11): pre-join fee disclosure, KYC-gated withdrawals, grievance officer via Contact Us, responsible gaming, bot transparency, and regulatory transition notices.

Appendix FAQ 1

Q: How does Refund Policy apply in scenario 1? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 2

Q: How does Refund Policy apply in scenario 2? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 3

Q: How does Refund Policy apply in scenario 3? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 4

Q: How does Refund Policy apply in scenario 4? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 5

Q: How does Refund Policy apply in scenario 5? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 6

Q: How does Refund Policy apply in scenario 6? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 7

Q: How does Refund Policy apply in scenario 7? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 8

Q: How does Refund Policy apply in scenario 8? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 9

Q: How does Refund Policy apply in scenario 9? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 10

Q: How does Refund Policy apply in scenario 10? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 11

Q: How does Refund Policy apply in scenario 11? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 12

Q: How does Refund Policy apply in scenario 12? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 13

Q: How does Refund Policy apply in scenario 13? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 14

Q: How does Refund Policy apply in scenario 14? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.

Appendix FAQ 15

Q: How does Refund Policy apply in scenario 15? A: We review ledger entries, match logs, and this policy. Provide match ID, amount, and timestamp in Contact Us.